Shipping & Returns
PRE-ORDERS
When you pre-order a product you will not receive it straight away. It will be posted or emailed on the date stated when ordered. The pre--order price is usually 20-25% discounted.
PICK-UP IN BRISTOL
Want to pick-up your order in our Bristol studio? Simply use the code ‘BRISTOLFOLKS’ at checkout and email us at INFO@MADEMYWARDROBE.COM to organise a pick-up time.
POSTAL ORDERS
We aim to dispatch orders within 5 working days. Orders placed during and directly following a sale may take a little longer to ship. We ship to UK and international customers using the most cost effect method at time of posting. Factoring in processing and delivery, UK customers should receive their product within 2 to 4 working days, EU customers within 5 – 10 working days, the rest of the world within 7 – 12 working days. Sometimes international delivery can take up to 30 days depending on the post and customs service, so please be patient!
RETURNING PHYSICAL PRODUCTS
We hope you love what you bought, but if you are unhappy with your order for any reason, we will exchange or refund printed patterns returned to us unopened, unused and in the same condition in which they were received, accompanied by proof of purchase. If the product you ordered was faulty, you have the right to return it within 30 days for a full refund or replacement. If you would like to return your purchase for another reason, we are happy for you to do so within 14 days of purchase.
Unfortunately we are unable to offer returns on cut fabric, unless it is faulty.
To return a physical product, please email me first on lydia@mademywardrobe.com so that I can send you a Returns Form to fill out and post to us along with the item(s) you wish to return in its original packaging. Postage costs both ways are non-refundable, unless the return is because of a product fault or error on our part. The address for returns is: Lydia Higginson, Made My Wardrobe, 27 Portland Square, Bristol, BS2 0LF
Refunds on physical products will be issued to the original method of payment once the returned items are received and within 14 days from the date of cancellation. If you can provide proof of postage by email, we can issue a refund before the returned items are received. We cannot be held responsible for items that are lost or damaged in transit.
RETURNING DIGITAL PRODUCTS
We hope you enjoy your digital sewing pattern. Please review product information carefully before purchase - due to the instant nature of their format, once you have downloaded or started to download a digital pattern, or have signed in to an online workshop, the right to return is limited. The process of downloading a digital order is usually started by clicking on the download link sent in the order email, whether or not you open the downloaded files.
If there is a fault with the product, you have the right to request a repair or replacement - please get in touch if you believe this is the case. If we can't fix it within a reasonable time, we will offer you a full or part refund.
If you change your mind or would like to return the digital product for another reason, we will offer refunds or exchanges within 14 days of your order only if you have not started downloading your order.
To return a digital product, please email lydia@mademywardrobe.com so that I can send you the required Returns Form.. We reserve the right to refuse any refunds on non-faulty products where we can see that the download link has already been accessed.
FEEDBACK & COMPLAINTS
We are always open to feedback that helps us to improve our business. If you have any suggestions, complaints or other feedback about our products or services, please address them to lydia@mademywardrobe.com Thank you!